All Information Kept Confidential
At Bio Organicare, we respect your privacy and are committed to protecting your personal data in compliance with the Personal Data Protection Act (PDPA) Singapore. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage our services or use our website https://bio-organicare.com.sg.
Who We Are
Cookies
If you leave a comment on our website, you may choose to save your name, email address, and website in cookies. This is for your convenience so that you do not need to re-enter your details when leaving another comment.
When you leave a comment, we collect the data shown in the comments form, along with your IP address and browser user agent string, to help detect spam. If you edit or publish a comment, an additional cookie will be stored in your browser. This cookie contains no personal data and simply records the post ID of the article you edited.
Shared or Embedded Content from Other Websites
If you upload images to our website, please avoid uploading images that contain embedded location data. This is to prevent other visitors from downloading and extracting location information from the images.
Articles on this site may include embedded content such as videos, images, or articles. Embedded content from other websites functions in the same way as if the visitor had accessed the other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your activity if you have an account and are logged in to that website.
Personal Data
“Customer” refers to any individual who has contacted us to learn more about our products or services, or who has entered into a contract with us for the supply of products or services.
“Personal data” refers to information, whether true or not, that identifies a customer. Identification may be possible from the data itself, or when the data is combined with other information accessible to us.
The personal data we may collect from you includes your name, identification details such as NRIC number, contact information including address, email, and telephone number, nationality, gender, date of birth, photographs, audio or video recordings, employment details, and health information.
We usually rely on personal data provided directly by you or by your authorised representative. To help us maintain accurate and complete records, please update us whenever your personal data changes. You may do so by contacting us via email or informing our staff.
Photography and Videography
If you have signed up for our packages and services, you are acknowledged as our customer.
All customers are required to complete and submit our Consultation Form, in which they agree that their personal information, as well as any photographs and videos taken during our services, may be collected, stored, and used in accordance with Bio Organicare’s Privacy Policy. This complies with the Personal Data Protection Act 2012 (“PDPA”). Such materials may be used by Bio Organicare for marketing, documentation, audit, and publicity purposes across print media, digital media, and post-event platforms.
If you require further assistance or have any questions, please approach our staff.
Protection of Your Data
Your data will be kept within our organisation, Bio Organicare. Only the organisation’s management, consultants, website administrators, or authorised third-party service providers engaged by us will be able to access your information. Among these, only the management, consultants, and website administrators who are employees of Bio Organicare will have direct access.
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks, we have implemented appropriate administrative, physical, and technical measures. These include up-to-date antivirus protection, encryption, and the use of privacy filters to secure all storage and transmission of personal data. We also disclose personal data internally and to authorised third-party service providers strictly on a need-to-know basis.
Please note that no method of transmission over the Internet or electronic storage is completely secure. While absolute security cannot be guaranteed, we are committed to protecting your information and continuously review and enhance our information security measures.
Collection, Use and Disclosure of Personal Data
- Performing obligations in the course of, or in connection with, the provision of goods and services requested by you.
- Verifying your identity.
- Responding to, handling, and processing queries, requests, applications, complaints, and feedback from you.
- Managing your relationship with us.
- Processing payment or credit transactions.
- Sending you marketing information about our goods or services, including notifications of marketing events, initiatives, promotions, lucky draws, membership and rewards schemes, and other promotional activities.
- Using photographs and videos of you for marketing, documentation, audit, and publicity purposes across print media, digital media, and post-event materials.
- Complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or assisting in law enforcement and investigations conducted by any governmental or regulatory authority.
- Any other purposes for which you have provided the information.
- Transmitting information to unaffiliated third parties, including our service providers, and relevant governmental or regulatory authorities, whether in Singapore or abroad.
- Any other incidental business purposes related to, or in connection with, the above.
What Happens to Your Data
If you leave a comment on our website, the comment and its metadata are retained indefinitely. This allows us to recognise and approve any follow-up comments automatically, instead of holding them in a moderation queue. For visitors who submit forms on our website (if any), we also store the personal information provided in the submitted form(s).
We may retain your data for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws. Any data received from you will remain in our system until you request its erasure. However, we cannot erase your data if it is required to be retained for administrative, legal, or security purposes.
What Rights You Have Over Your Data
If you are our customer or have left comments on our website, you may request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You may also request that we erase any personal data we hold about you
To process your request, you will need to submit a formal application to us. We will also need to verify your identity with a valid photo identification document, such as an NRIC, passport, or student card.
Please note that this does not affect our right to continue collecting, using, and disclosing your data where such actions are permitted or required without consent under applicable laws. While we respect your decision, certain data cannot be erased if it is required to be retained for administrative, legal, or security purposes.